Support

Support Center

We're here to help! Whether you have questions about your order, need product assistance, or want to learn more about GripZen, our support team is ready to assist you.

Contact Us

Email Support
Reach us at d7639428@gmail.com for any inquiries. Our team responds to emails within 24-48 hours.

Business Hours
Our support team is available:

  • Monday - Friday: 9:00 AM - 5:00 PM (EST)
  • Closed on weekends and holidays

FAQs

For quick answers, visit our FAQ Page for information on our products, shipping, returns, and more.

Product Support

  • Using Your GripZen: Need tips on adjusting resistance or getting started? Our User Guide provides step-by-step instructions.
  • Troubleshooting: If you experience any issues with your GripZen, please contact us. We’re here to help resolve any concerns.

Order Assistance

Order Status
To check your order status, refer to the tracking link in your shipping confirmation email or contact us with your order number.

Order Modifications
Need to change your shipping address or update your order details? Contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t shipped yet.

Returns & Refunds

If you’re not fully satisfied with your purchase, you can request a return within 7 days of delivery. For more details, check out our Return Policy.

Warranty Claims
GripZen products come with a 1-year limited warranty. If your product has a defect, learn more about warranty claims in our Warranty Policy or reach out to us for assistance.

Shipping & Delivery

For details on delivery times, rates, and international shipping, visit our Shipping Policy. If you have questions about your shipment, we’re happy to help!

Common Issues

  • Received a Damaged Product: Contact us immediately with your order details and photos. We’ll arrange a replacement or refund if needed.
  • Tracking Not Updating: It can take 1-2 business days for tracking updates to reflect. If there’s still no update after this time, reach out to us.

Need More Help?
Our support team is just an email away. Contact us at d7639428@gmail.com for further assistance.

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