Refund policy

Refund Policy

We want you to be completely satisfied with your GripZen purchase. If you are not fully satisfied, we offer a straightforward refund process. Please review our policy below for details.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • You must request a return within 7 days of receiving your item.
  • The product must be unused, in the same condition as when you received it, and in its original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all refund requests.

Non-Refundable Items
Certain items are not eligible for refunds, including:

  • Items on sale or marked as “final sale”
  • Damaged or used items (unless defective upon arrival)
  • Products that were customized or personalized

How to Request a Refund

  1. Contact Us: Email us at d7639428@gmail.com with your order number, reason for the return, and any relevant photos if there is a defect or issue.
  2. Approval: Once we receive your request, we’ll review it and respond within 1-2 business days to confirm if your return is approved.
  3. Return Shipping: If approved, you will receive instructions on where to send your item. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Refund Processing

Once your return is received and inspected, we’ll notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 5-7 business days. Please allow additional time for your bank or credit card provider to process the refund.

Partial Refunds
In some cases, partial refunds may be granted (e.g., for items returned with minor wear or incomplete packaging). We will notify you if this applies.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or credit card statement, as processing times vary.
  2. Contact your bank or credit card company. Processing may take additional time depending on your financial institution.
  3. If you still have not received your refund, please reach out to us at d7639428@gmail.com.

Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same item, please contact us at d7639428@gmail.com.

Need More Help?
If you have additional questions or concerns about our refund policy, please reach out to us at d7639428@gmail.com. Our team is here to help!

This policy covers all essential details for a clear and customer-friendly refund process. Adjust any details as needed!